Refunding Transactions

Web Dashboard

1. Navigate to Transaction List (Image 1)


Image 1

2. Locate the transaction you wish to refund and click the arrow icons (Image 2)


Image 2

3. Select Full Refund or Custom Refund (Image 3)
If a custom refund, please note you will need to input the amount to be refunded.


Image 3

4.Select Proceed Refund

Note: Cash refunds cannot be processed on the web dashboard.

They must be processed through the application.

iOS

1. Select Transactions from the sub-menu at the bottom of the screen 

2. Locate the transaction you wish to refund (Image 4)


Image 4

3. Tap on the transaction you wish to refund and scroll down to Issue Refund. Click OK (Image 5)


Image 5

4. Here you will select what will be refunded (Image 6)

    a. Refund Order- Manually select items to be refunded

    b. 'Refund Full Amount' - This will refund the entire amount of the transaction.


Image 6