Web Dashboard
1. Navigate to Transaction List (Image 1)
Image 1
2. Locate the transaction you wish to refund and click the arrow icons (Image 2)
Image 2
3. Select Full Refund or Custom Refund (Image 3)
If a custom refund, please note you will need to input the amount to be refunded.
Image 3
4.Select Proceed Refund
Note: Cash refunds cannot be processed on the web dashboard.
They must be processed through the application.
iOS
1. Select Transactions from the sub-menu at the bottom of the screen
2. Locate the transaction you wish to refund (Image 4)
Image 4
3. Tap on the transaction you wish to refund and scroll down to Issue Refund. Click OK (Image 5)
Image 5
4. Here you will select what will be refunded (Image 6)
a. Refund Order- Manually select items to be refunded
b. 'Refund Full Amount' - This will refund the entire amount of the transaction.
Image 6
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